What are complaints and suggestions?

In accordance with the quality programmes provided for in Royal Decree 951/2005, of 29 July, which establishes the general framework for improving the quality of public administration, citizens may submit their complaints and suggestions to the Biblioteca Nacional electronically. To do this they require an electronic signature.

How to lodge a complaint or a suggestion through the register

There are two options to submit a complaint or a suggestion:

- The application form can be completed and then sign it electronically.

In order to be able to sign electronically,  the applicant must have an electronic signature and meet a number of technical requirements.

- A complaint or suggestion can be submitted in person at the Library.

There are application forms in Control, floor 0, south.